Privacy Policy

At Connect Auto Care, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

Information We Collect

We may collect the following types of information:

• Personal identification information (name, email address, phone number)
• Business information (business name, address, service areas)
• Vehicle details and service preferences
• Location data for service delivery and matching
• Payment information and transaction history

How We Use Your Information

We use the collected information to:

• Provide and improve our services
• Match service providers with customers
• Communicate with you about your account or services
• Send important updates and platform notifications
• Process payments and maintain billing records
• Analyze usage patterns to enhance user experience
• Comply with legal obligations

Data Security

We implement industry-standard security measures to protect your personal data, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to maintain strong passwords and report any security concerns immediately.

Your Rights

You have the right to:

• Access your personal information
• Correct or update your information
• Delete your account and associated data
• Opt-out of promotional communications
• Request details about how your data is used

SMS / Text Messaging Privacy

If you opt in to receive text messages from Freedom Comfort Systems, we may send you messages related to appointment scheduling, service reminders, estimates, invoices, and other service-related communications.

No mobile information, including mobile phone numbers and opt-in data, will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services, such as customer service and messaging platform providers, is permitted solely for the purpose of delivering the messages you have consented to receive. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information collected through our SMS program will only be used to deliver the text messages you have consented to receive and for internal business operations directly related to providing HVAC services. We will never sell, rent, or lease your mobile phone number to any third party.

Third-Party Sharing

We do not sell or share your personal information with third parties for marketing purposes. We may share information with service providers who assist us in operating the platform, processing payments, or delivering services, all under strict confidentiality agreements.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date. Your continued use of our services constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at mechanics@connectautocare.com or call +1 888 808 1662